Cookies Policy

This Cookies Policy explains how Luckau Casino uses cookies and similar technologies when you visit or use its website. It describes what these technologies are, why they may be used, the choices available to you, and how they can affect your browsing experience. This policy should be read together with our Privacy Policy and any other applicable website terms.

Luckau Casino holds a gaming licence issued by the Curaçao Gaming Control Board, providing a regulatory framework for fair play and the secure handling of player accounts and funds.

1. What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device or remember information about a visit. Cookies can help a website work properly, remember selected settings, improve performance and provide information about how visitors use its pages.

Some cookies are placed directly by Luckau Casino. Other cookies may be placed by service providers that support website functions, security, analytics, advertising or other services. These third parties may process information collected through their technologies in accordance with their own privacy notices and applicable requirements.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a defined period or until you remove them. The length of time a cookie remains may vary according to its purpose and the settings applied.

We may also use technologies that perform a similar role to cookies, including pixels, tags, software development kits, local storage and device or browser information. In this policy, we use the term cookies to include cookies and similar technologies unless a distinction is required.

2. How we use cookies

Luckau Casino may use cookies and similar technologies for several purposes. The cookies used on a particular page or service may depend on the features available, your device, your browser and the choices you make through the cookie settings.

Strictly necessary cookies

These cookies are needed for essential website functions. They may support account access, secure sessions, fraud prevention, responsible access controls, page navigation, load balancing, authentication and the operation of transactional or interactive features. Without these cookies, parts of the website may not function correctly. Because they are necessary for the operation or security of the service, they may not always be available for opt-out through the cookie preference tool.

Preference and functionality cookies

These cookies help remember choices you make, such as language, region, display preferences or other settings. They may make your next visit more convenient and can help provide features that are relevant to your browser or device. If you disable these cookies, some preferences may not be retained and you may need to enter them again.

Analytics and performance cookies

These cookies help us understand how visitors use the website. They may collect information such as the pages visited, the time spent on a page, the links selected, error messages received and general browser or device information. This information may be used in an aggregated or otherwise appropriate form to monitor performance, identify technical issues, improve content and make the website easier to use.

Security and compliance technologies

Cookies and similar technologies may be used to protect the website, identify unusual activity, prevent misuse, support age or location checks where applicable, and help meet legal, regulatory and operational obligations. These technologies may assist with maintaining the integrity of accounts and services, but they do not remove the need for users to protect their own login details and devices.

Marketing and advertising cookies

Where used and permitted, these cookies may help measure campaigns, limit repeated advertising, understand interactions with promotional content or show advertising that is more relevant to a visitor. Marketing cookies may be provided by us or by selected third parties. They are not required for basic browsing and may be controlled through the available cookie settings, subject to applicable law.

3. Information collected through cookies

Depending on the type of cookie and the service involved, information collected may include a cookie identifier, device or browser type, operating system, approximate location derived from technical information, internet protocol address, referring website, pages viewed, interactions with website features, visit dates and times, and information about whether content or messages were opened or selected.

Cookies generally do not contain your full password. However, information collected through cookies may be combined with information you provide directly, information associated with an account, or information collected when you use our services. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

We use information from cookies for legitimate operational purposes, including maintaining website security, improving services, understanding website usage, remembering preferences, investigating technical problems and supporting compliance. Where consent is required, we seek consent before using the relevant non-essential cookies.

We do not describe cookies as a guarantee of anonymity. Even where information is collected in an aggregated or pseudonymous form, it may still be personal information in certain circumstances. You should review the Privacy Policy for more information about how information is collected, used, stored, disclosed and managed.

4. Your choices and managing cookies

When available, you can use the cookie preference tool on the website to accept, reject or adjust categories of non-essential cookies. Your choices may be stored in a cookie or similar technology so that the preference can be remembered. If you use a different browser, device or clear your browser data, you may need to set your preferences again.

You can also manage cookies through your browser settings. Most browsers allow you to view, delete, block or restrict cookies, and to receive a warning before a cookie is stored. Browser settings vary, so you should consult the help or support information for your chosen browser for instructions.

Blocking all cookies may prevent some website pages, account features or security functions from working properly.
Deleting cookies may remove saved preferences and sign you out of websites or reset certain settings.
Opting out of analytics or marketing cookies may not stop all advertising, but it may make advertising less tailored to your interests.
Cookie controls may apply only to the browser or device on which they are set.
Some third-party services may provide their own opt-out or privacy controls.

If you have enabled a browser setting that sends a privacy preference signal, we will handle that signal in accordance with applicable requirements and the capabilities of the relevant website systems. The availability and effect of browser-based controls may change as browsers and technologies develop.

You can continue to use the website after declining non-essential cookies, although your experience may be less personalised and some features may be limited. Strictly necessary cookies may still be used where required to provide a secure and functional service.

5. Third-party technologies, updates and contact

Some features may be supported by third-party providers. Those providers may use cookies or similar technologies to deliver their services, measure performance, prevent fraud, or support content and functionality. Their practices are governed by their own terms and privacy information. We do not control every technology used by third parties, and their cookies may change from time to time.

This Cookies Policy may be updated when our website, services, technologies or legal obligations change. The latest version will be made available on the website and will apply from the date it is published, unless a different effective date is stated. We encourage you to review this page periodically so that you remain informed about how cookies are used.

If you have questions about this Cookies Policy, your cookie choices or the handling of personal information, please use the contact or support options made available on the Luckau Casino website. Do not include passwords, payment details or other sensitive information in an enquiry unless it is requested through a secure and appropriate process.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge the use of cookies that are necessary for operation and any optional cookies you have accepted through the available controls. Your consent can be withdrawn or changed at any time through the cookie preference tool, where available.